Volunteer wellbeing

Why is volunteer wellbeing important?

Volunteers are the core of Red Cross aid activities. A thriving volunteer is able to help better, is committed to the work, and finds it meaningful. Internationally, the safety and wellbeing of volunteers are a central part of the humanitarian work of the International Red Cross and Red Crescent Movement.

Without volunteers who are well, there would be no aid and no crisis preparedness. Therefore, volunteer wellbeing is a shared task for the entire organisation.

By taking care of volunteer wellbeing, we also take care of those we assist and strengthen the Red Cross’s operational capacity in all situations.

What does volunteer wellbeing consist of?

Volunteer wellbeing is a comprehensive whole that includes safety, psychological and social support, an appreciative atmosphere, and the strengthening of inclusion and motivation.

Volunteer wellbeing is built on three areas:

1. Safety and risk management

A volunteer needs a safe operating environment. This includes:

• Orientation, training, and clear operating principles (see Safety in volunteering)
• Task-specific equipment
• Clear roles and expectations
• Insurance coverage
• Considering workload during volunteer shifts
• Functioning reporting channels
• Ensuring data protection

Reporting channels:

External threats and hazards: Reporting tool for threatening or dangerous situations
Internal misconduct and inappropriate behavior: Misconduct reporting tool

2. Psychological and social support

Psychosocial support is an important part of a volunteer's stamina. Key support methods include:

• Preventative preparation
• Debriefing discussions after stressful situations
• Peer support and mentoring
• Feedback discussions
• Stress management and recovery exercises
• Recreation and resource days

Shared tools:

• Mood sharing round and Cards for a good mood

The Mood sharing round is a simple, routine way to look after the stamina of those involved in activities. The material found here explains how the round is conducted after each session and how it supports volunteer recovery. Instructions are also provided on how and when it is time to seek additional support.

The Mood sharing round is suitable for everyone in volunteer roles. Finnish Red Cross local branches are encouraged to make it a habit. Especially volunteers in charge (e.g., group leaders and instructors) are encouraged to use it regularly. Feel free to explore the material!

3. A safe, appreciative, and inclusive environment

Wellbeing is built within a community. It is important to have an atmosphere that is:

• Open and inclusive
• Non-discriminatory and diverse
• Appreciative and encouraging
• Motivation-enhancing

A sense of community and a good atmosphere are research-proven to be the strongest factors in increasing volunteer commitment. Expressing thanks and providing positive feedback strengthen everyone's experience of being heard and seen.

Wellbeing is not just about managing workload; it also includes experiences of learning and competence, and the opportunity to influence the community.

Links to materials:

• The Amity within Red Cross guide
• Youth-friendly branch
• Youth Influencers’ Network
• Tools for thanking and a good atmosphere, e.g., principles for safer spaces

Whose responsibility is it to support volunteer wellbeing?

The responsibility for supporting volunteer wellbeing belongs to everyone.

For the Individual:

• Recognizing one’s own limits and taking care of recovery
• Respectful interaction with others

For the Community:

• Maintaining a safe and positive atmosphere
• Fostering inclusion and a sense of community

For Management:

• Clear operating models and sufficient resources
• Values-based management (The principles of the Red Cross)