Accessibility in volunteer activities

In simple terms, accessibility refers to ease of access to the physical environment, information, communication and services, among other things. For example, accessibility can mean that a venue is accessible by wheelchair, an accessible toilet is available during an event, a venue is equipped with clear signage and good lighting, or it is possible to move around safely and smoothly inside a venue.

Accessibility also means facilitating access to information, activities and participation for different people. Clear language, subtitles in videos, a sufficiently large and clear font size, good contrast in materials, easy-to-read materials, sign language interpretation and the possibility to participate remotely all increase accessibility.

Accessibility is often a combination of many small things. If an event venue is otherwise accessible, but it is not possible reach the venue by public transport or information about the event is not accessible, participation may still be difficult. This is why we sometimes talk about a chain of accessibility, where all the parts should work together as well as possible.

Better for all – but necessary for some

Accessibility ultimately benefits everyone, but for some people it is an absolute necessity. Clear communication makes it easier for everyone to participate. An accessible space is helpful for wheelchair users, people with prams, pushchairs or walkers and people with temporary injuries alike. Subtitles are not only beneficial for people with a hearing disability and people who only speak sign language, but also for people in noisy environments and people whose first language is not Finnish. When activities take different types of people and needs into account, they tend to be smoother, safer and more enjoyable for everyone.

Accessibility is not just about good will, but about people’s equal right to participate. It can help ensure that no one is excluded from volunteer activities because of the environment, communication or attitudes, for instance.

Starting with small actions

Simply stopping to think about this matter and asking participants about their needs is a good start. As a volunteer, you can do things such as:

• use clear and understandable language when communicating
• ensure easy access to event venues
• inform attendees in advance of any obstacles or special arrangements
• make sure that everyone is included in discussions and activities
• use subtitles in videos or distribute materials in advance. 

What matters is that you have an open mind and a desire to make activities inclusive. Small practical solutions can often make a big difference to whether a person feels welcome.

Want to learn more?

More information on accessibility is available on the website of the Accessibility Centre (ESKE) of the Finnish Association of People with Physical Disabilities (in Finnish only) and the Saavutettavuusvaatimukset.fi website. Many organisations for people with disabilities also offer practical tips on how to develop accessibility in everyday life, events and volunteer activities. Additionally, checklists for accessible events (in Finnish only) can help take practical considerations into account at the planning stage.

Author:

Mari Koistinen, Senior Specialist on Protection, Gender and Inclusion